Pre-registration
The pre-registration has been completed, but I am unable to log-in using the new log-in ID and password. Could you please advise on how to resolve this issue?
Logging in with the new log-in ID and password will only be possible after the log-in system is changed. Until then, please continue to use your existing log-in ID and password to access our services.
I am unsure whether the pre-registration has been successfully completed. Could you please confirm the registration status?
When the new log-in system is introduced, a notification regarding the issuance of your new account will be sent to the email address you registered during pre-registration. Please follow the instructions in that notification to complete your ...
I clicked the "Save" button during the pre-registration process, but I have not received any notification by email or otherwise. Could you please confirm whether my registration was successfully completed?
Even if you click the "Save" button during the pre-registration process, no confirmation or completion notice will be sent via email or other means. When the new log-in system is introduced, a notification regarding your new account will be sent to ...
I am registered with the "My Page" system. Am I still required to complete the pre-registration?
If you are only registered with "My Page," you are not required to complete the current pre-registration. For details on the services subject to pre-registration, please refer to the "Service list that log-in system will be changed" available on the ...
An error message is displayed during the pre-registration process, but we are unable to identify which part needs to be corrected. Could you please advise us on how to resolve this issue?
In principle, the sections highlighted in pink indicate where errors have occurred. For details on each error message, please refer to page 10 of the "Email Pre-registration Instruction" available on the dedicated website, specifically section 5: ...
We are currently using both NK-SHIPS and NK-PASS, and have multiple login IDs for each system. Is it possible to register the same email address for each of these login IDs?
If you are using multiple services such as NK-SHIPS and NK-PASS and have multiple login IDs, pre-registration is required for each login ID individually. It is possible to register the same email address for multiple login IDs. However, within a ...
When attempting to complete the pre-registration, we found that the information had already been entered in the system. Could you please advise us on what steps we should take next?
To assist with data entry, the email address pre-registration site displays information already held by the system. Please review the displayed content, and if there are any corrections needed or errors (indicated in red text or pink background), ...
I forgot to pre-register. What should I do?
If no one in your organization has completed the pre-registration, please follow the instructions displayed on the email address pre-registration site after the log-in system changes. However, please note that until registration is complete, services ...
We have been sharing login IDs with external companies to keep track of the status of the ships we manage. Can we continue to share them?
By registering as an "Visitor User," external companies can continue to use the services as before.
Is there anything that needs to be done after registering an "Visitor User"?
A notification email regarding the new log-in system will also be sent to users registered as "Visitor Users." Therefore, if you register someone as a "Visitor User", we recommend informing them in advance that they will receive this notification.
Can multiple "Visitor User" be registered?
Yes, it is possible.
Who should be registered as the "Visitor User" on the pre-registration screen?
Please register individuals from external companies who share the current log-in ID and are involved in related tasks (such as insurance companies from the perspective of ship management companies, or ship management companies from the perspective of ...
Who should be registered as the "Normal User" on the pre-registration screen?
We recommend registering members of the same company or organization who share the current log-in ID. These users will be able to access various services from the CCH Portal and should be individuals who perform related tasks for each service. *They ...
Can multiple "Administrator" be registered?
It is possible. We recommend registering multiple individuals so that others can respond even if the designated "Administrator" is unavailable.
Who should be registered as the "Administrator" on the pre-registration screen?
The "Administrator" has the authority to log-in to various NK services from the CCH Portal, as well as to apply for new service usage, add (invite), edit, and delete users. Therefore, please register the person within your company or organization who ...
What are the differences between the account types "Administrator," "Normal User," and "Visitor User"?
Please refer to the "Email Pre-registration Instruction" listed on the special website.
What happens if there is an error in the pre-registration information?
If there are any errors in the entered information, an account may not be issued under the new log-in system. If you are unable to log-in with the email address you registered, please correct your information through the email address ...
How can I modify the pre-registered information?
During the pre-registration period, you can modify your registration details as needed. After the log-in system changes, you can either update your information yourself after logging in, or consult with the person designated as the “Administrator” ...
Will there be any impact on the use of services during the pre-registration period?
No, there will be no impact. You can continue to use services such as NK-SHIPS through the Web Service Portal as usual until the new log-in system is introduced.
Can the data registered for each service with the current account still be used after switching to the new log-in system?
By completing pre-registration, you will be able to continue using your registered date in our services after the log-in system changes.
I am using NK services, but the "Register" button is not displayed on the Web Service Portal.
If your account has been provided by another company, the "Register" button will not be displayed. Please contact the company that provided your account.
The pre-registration system is unavailable.
Please contact the CCH Portal Account Helpdesk. Enquiry: CCH Portal Account Helpdesk | Submit a Ticket
Please provide the information required for pre-registration.
For pre-registration, the email address, name, company information, etc., of customers using each service (such as NK-SHIPS and NK-PASS) are required. For details, please refer to the "Email Pre-registration Instruction" posted on the special ...
Please provide the pre-registration instruction.
Please refer to the "Email Pre-registration Instruction" posted on the special website.
Can I discard my current account after registering on the pre-registration site?
Please retain your current account until the new log-in system is released, as you will continue to use it to access our services until the transition is complete.
Can I register a group or shared email address?
With the new system, individual log-ins are required. Therefore, we recommend using your personal email address. However, you may also use a group or shared email address if it is commonly used among users. Please note that if multiple individuals ...
What kind of email address should I prepare for pre-registration?
We recommend preparing your individual corporate email address for log-in, as each email address will serve as a personal log-in account. However, you may also register a group or shared email address commonly used among users. Please note that if ...
If I apply NK services during the pre-registration period, will I also need to register on the email address pre-registration site?
Yes, if you apply to use our services such as NK-SHIPS during the pre-registration period, you will need to register not only on the current service site but also on the email address pre-registration site. Since the new log-in system will be ...
Can I register my email address at any time during the pre-registration period?
Yes, you can register at any time during the pre-registration period. There are no time restrictions for email address registration, so you can complete the process 24 hours a day.
Which kind of person need to pre-register?
Please refer to the "Service_list_for_pre-registration" available on the dedicated website. Services not listed will not be affected by the log-in system change, and you can continue using your current log-in ID. Additionally, if your account was ...
What happens if I do not pre-register?
If you do not complete the pre-registration, you will need to register your email address after the log-in system changes. While you will still be able to use the services once registration is complete, this may cause delays in handling urgent tasks. ...
When does the pre-registration start? Please let me know the period.
Pre-registration is scheduled from June 15, 2025, until just before the transition to the new log-in system.
Why is pre-registration necessary?
Pre-registration is required due to the upcoming change in the log-in system. Once the new log-in system is launched, the current accounts will be discontinued. If you do not complete pre-registration within the designated period, you will need to ...
What is pre-registration?
In preparation for the upcoming change in the login system, we kindly ask all users to pre-register their company or organization information and email address. Completing the pre-registration will ensure a smooth transition and continued access to ...