An error message is displayed during the pre-registration process, but we are unable to identify which part needs to be corrected. Could you please advise us on how to resolve this issue?

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• When attempting to complete the pre-registration, we found that the information had already been entered in the system. Could you please advise us on what steps we should take next?

  To assist with data entry, the email address pre-registration site displays information already held by the system. Please review the displayed content, and if there are any corrections needed or errors (indicated in red text or pink background), ...

• The pre-registration has been completed, but I am unable to log-in using the new log-in ID and password. Could you please advise on how to resolve this issue?

  Logging in with the new log-in ID and password will only be possible after the log-in system is changed. Until then, please continue to use your existing log-in ID and password to access our services.

• What happens if there is an error in the pre-registration information?

  If there are any errors in the entered information, an account may not be issued under the new log-in system. If you are unable to log-in with the email address you registered, please correct your information through the email address ...

• Please provide the pre-registration instruction.

  Please refer to the "Email Pre-registration Instruction" posted on the special website.

• I clicked the "Save" button during the pre-registration process, but I have not received any notification by email or otherwise. Could you please confirm whether my registration was successfully completed?

  Even if you click the "Save" button during the pre-registration process, no confirmation or completion notice will be sent via email or other means. When the new log-in system is introduced, a notification regarding your new account will be sent to ...