How long can we use the current Web Service Portal account?

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• I cannot log-in to the current Web Service Portal. I forgot my password.

  For log-in issues with the Web Service Portal, please contact the following: Information Technology Department, E-mail:　tid@classnk.or.jp

• I do not receive an email from the password notification service for the current Web Service Portal.

  For log-in issues with the Web Service Portal, please contact the following: Information Technology Department, E-mail:　tid@classnk.or.jp

• What services can I use by creating an account on ClassNK Customer Hub?

  Creating an account on ClassNK Customer Hub Portal alone does not grant access to various services. To use the services, please apply for the corresponding services through ClassNK Customer Hub.

• Will there be any impact on the use of services during the pre-registration period?

  No, there will be no impact. You can continue to use services such as NK-SHIPS through the Web Service Portal as usual until the new log-in system is introduced.

• Can I discard my current account after registering on the pre-registration site?

  Please retain your current account until the new log-in system is released, as you will continue to use it to access our services until the transition is complete.